Vacancy – Database Assistant

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Salary: £25,000 per annum

Contract Type: 6 month fixed term, full time

Working for: LGiU International Ltd

Reporting to: Head of Systems and Digital

Location: UK

Purpose of Role

The Local Government Information Unit (LGIU) is a membership organisation dedicated to supporting local government. Our purpose is to make sure that local government is informed, engaged and connected. We provide policy insight, share ideas and innovation across local government, host events and roundtable discussions and conduct original research. We now have a membership of more than 260 councils across the UK, Ireland, Australia and beyond, and plan to expand that membership globally.

To enable this expansion the LGIU needs to upgrade its operational systems and infrastructure. As part of the preparations for these changes, we are seeking to appoint a proactive data-driven and detail-oriented individual with a keen interest in data and data sets to join and support our Systems and Digital team.

You will be completing our annual contact data audit. You will be working with the LGIU’s current Customer Relationship Management (CRM) and other data locations ensuring that we remain compliant with data protection regulations.

You will be provided with guidance and training to undertake the work.

The role will involve delivery against specific data targets, so being able to manage your time effectively and meet deadlines is essential for success in this role.

We envisage that this will be a 6-month contract, however the contract may be extended in order for the full data audit to be completed.

Responsibilities

The LGIU Database Assistant is responsible for the accurate and timely recording of data, supporting the Systems and Digital team and as needed support for the wider LGIU.

You will undertake a full CRM data audit of all LGIU contacts to improve the quality and accuracy of our data. This will involve updating data records, checking records are correct and up to date as well as some research. You will need to be able to spot patterns including when a record contains mistakes or duplications.

There will be a need for manual updating of records as well as the opportunity for you to make recommendations for finding ways to create automatic updating processes working with the rest of the team.

You will also be collecting and auditing data from all LGIU systems including our CRM as well as our mailing system and spreadsheets.

You will provide regular progress reports to your line manager and the rest of the team alerting them of any major data issues and assist with creating new processes to prevent future errors. This will occasionally require you to present to the wider LGIU team, so familiarity with good presentations is an advantage.

An understanding of the importance and commitment to strict data confidentiality and compliance during and after your employment is required.

Experience and expertise

  • Relevant experience in data, data maintenance and analysis including maintaining records, responding to queries and providing reports
  • Good organisational and presentation skills
  • Proficient communication skills in English, verbal and written
  • Proficient in working with Excel, Microsoft Office software or Google Workspace

Behaviours

  • Conscientious and ability to work as part of a team, line manager direction and independently and using own initiative
  • Excellent attention to detail and ability to maintain accuracy whilst working to multiple deadlines

We’d love it if you have:

  • An understanding of the importance of UK GDPR, privacy, security and data protection principles is an advantage
  • Experience working with Customer Relationship Management databases (CRMs) such as CiviCRM
  • Knowledge of not-for-profit sector or membership organisations
  • An interest in local democracy and in supporting local government

Benefits

The role – this is a 6-month fixed-term position (35 hours per week) working for LGIU International with a salary of £25,000 pa. We offer the Nest pension plan.

  • Location – remotely based with occasional office attendance in London.
  • Flexible working – we support flexible working arrangements to promote a healthy work-life balance so if you have a preferred working pattern, we’ll do everything we can to accommodate it.
  • Holiday – you’ll get a very generous holiday allowance of 30 days per year plus bank holidays, well above the UK average.
  • Health and wellbeing – LGIU provides support through our corporate Health Assured membership, which includes free confidential counselling sessions and other mental health resources.
  • Learning – there are loads of opportunities to learn more about local government policy and politics and to develop your skills.  You’re free to attend any of our learning and development sessions and we support staff to upskill through attending events and courses and through further study.

We welcome applicants from all backgrounds, ethnicities, sexualities, gender identities and ages.  If you have a disability for which you need adjustments in the interview process or the role itself, please let us know so we can make sure you’re able to participate fully.

To apply

If you have the right to work in the UK, and the skills, experience and ambition for this role then we’d love to hear from you.

The deadline for applications is midnight, Sunday 24th March 2024. 

Shortlisted candidates will be notified on 28th March 2024. Interviews will be virtual and take place on Monday, 8th April 2024.

To avoid the risk of bias in our hiring processes, we will be using anonymised screening questions to shortlist candidates for interview. Shortlisted candidates will then be asked to submit a CV ahead of their interview.

Screening questions

Q1. Why do you want to work at the LGiU?

Q2. How would your personal and professional skills and experience meet our  requirements?

Q3. Tell us about a scenario where you have dealt with or maintained contact data and what you did.

Q4. Only applicants with the right to work in the UK or Ireland need apply. Do you have the right to work in the UK?

Please send your answers in an email along with your full name to [email protected] for the attention of Debra Stanislas, Office Manager.