Topic: Technology

How can local authorities use technology and data to deliver better public services and harness social media for better interaction with citizens?


The decline of bricks and mortar retail: what can local government do?

In the context of planning goals, the need to maintain vibrant centres that can deliver a range of services and employment opportunities is critical. This briefing seeks to highlight the vulnerability of suburban centres to the changing retail environment, and the social and economic consequences.

Australia Briefing
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An unexpected side-effect of Covid-19: accelerating the use of data. What can councils learn?

Councils have responded to the challenges of Covid-19 by making much better use of data and innovation. Innovative uses include joining up their own datasets, creating new data sharing techniques, using data from private companies to monitor pedestrian flows and analysing CCTV footage to improve social distancing on public transport.

England & Wales, Global, Scotland Briefing

Digital skills gap – Learning and Work Institute survey

‘Disconnected? Exploring the digital skills gap’ was published in March 2012 by World Skills UK and the Learning and Work Institute. It assess the current state of digital skills in the UK and finds growing demand for advanced digital skills from employers but also a skills gap and declining digital skills training in school, further…

England & Wales, Scotland Briefing

Insights from Scotland: digital progress by local government

Covid-19 has increased the pace at which Scotland’s councils are delivering services through digital technology. A new report from Accounts Commission finds that councils are at different stages of digital transformation and that greater collaboration, use of shared expertise, citizen engagement and strategic planning are needed to fully realise the potential.

Australia, England & Wales, Scotland Briefing

The importance of good data for public sector improvement

Why is good data important to the public sector? Simon Roberts and Nick Cassidy, from the Data and Intelligence team at the Improvement Service, talk us through the benefits and challenges of sharpening up data collection processes to be able to harness intelligence more effectively for decision-making.

England & Wales, Global, Ireland, Scotland Blog Post Blog

Canada Bay Connects

One year on from when COVID-19 first hit, the City of Canada Bay takes us through some of the ways they adapted to the pandemic to maintain access to community services and keep citizens connected and supported through the last 12 challenging months.

Australia, England & Wales, Global, Ireland, Scotland Blog Post Blog

Net Zero climate targets: key action areas for local government

This briefing explores local government’s potential role in decarbonization, looking at how councils can take action, along with some local government case studies. This briefing concludes with a framework for the development of a local action plan for emissions reduction.

Australia Briefing

Small and connected: innovation as the Faroe Islands lead the way with digital services

Talgildu Føroyar is a digital platform aimed at improving the efficiency of public services and modernising welfare systems in the Faroe Islands. The platform provides us with lessons for the digitalisation of local government services, making for a relevant briefing for officers and members reviewing council services in the context of an increasingly digital environment.

Australia, England & Wales, Global, Ireland, Scotland, South Africa Briefing

A year in the life of Mayo County Council, Chambers Ireland’s Local Authority of the Year 2020

In this briefing Mayo County Council highlights a year of progress, demonstrating the importance of the Council to the people, visitors and investors of County Mayo, in Ireland and across its widespread diaspora. As councils globally struggle with both common and individual challenges to improving their local areas, the work of one of Ireland’s most successful…

Global, Ireland Briefing