How can local authorities use technology and data to deliver better public services and harness social media for better interaction with citizens?


Making it easier for people to access public services securely and to agreed standards

Digital identities are a way for people to access services electronically without the constant need to present and re-present proofs. The Digital Public Services team at the Improvement Service writes about the use of digital identities in the public sector, and what new opportunities they might bring to local authorities.

England & Wales, Scotland Blog Post Blog

Not cashless but less cash – IPPR report

The UK is becoming an increasingly cashless society. By 2028 fewer than one in ten transactions will involve cash. The digital revolution brings many benefits to consumers and businesses but, as cash declines, some people risk being financially excluded. A report from the IPPR considers the issues and policy implications.

England & Wales, Global, Scotland Briefing

Collaborating for innovation in smart cities

In a post-Brexit reality, an importance is being placed on finding new ways of collaboration between the UK and Ireland. Hannah Muirhead, International Partnerships Officer at LGiU, went to Limerick to attend Joining the Dots – an event organised in partnership with Connecting Places Catapult, the British Embassy in Dublin and Limerick City and County…

Australia, England & Wales, Global, Ireland, Scotland Blog Post Blog

H”app”iness is: Communicating with citizens

This briefing explores the main considerations for communicating with citizens via mobile technology: clear communication and accessibility are key. This topic will be of interest to communication professionals and public relation teams working within local government as well as many officers and politicians across all services.

Scotland Briefing

Local government listens

LGiU Fortnightly is two years old, it’s time to tell us what you think via our listener survey. We also share some of our favourite local government-related podcasts – that aren’t us, of course.

England & Wales, Global Blog Post Blog

Game of drones: will councils need air traffic control departments in the future?

 As drones move from disruption to disruptive technology, how can councils gain from unmanned aircraft? What savings can they make? What steps do they need to take to get their implementation right whilst maintaining public confidence and safety? And will they need to employ air traffic controllers?

Australia, England & Wales, Global, Ireland, Scotland Briefing

Launching CoCare in Southwark

This week we launched CoCare  – the app and information portal for better care – at an extra care facility in Southwark. Find out how you can get involved.

England & Wales Blog Post Blog

The importance of data for the December election

Ever since the December General Election was announced, the Spatial Information Service (SIS) have been busy collating up-to-date data about each local authority’s Polling Districts and Polling Places. Simon Roberts, Data and Engagement Specialist at the Improvement Service, blogs about this work in Scotland and its importance.

Scotland Blog Post Blog

MoU for Mapping: An Irish local authority’s impact on planning functions in Lesotho

In 2014, a Memorandum of Understanding (MOU) between Fingal County Council and the Ministry for Local Government and Chieftainship of Lesotho was signed in Maseru. The MOU provided for Fingal to support change, modernisation and reform of the Planning function in that country. The following briefing demonstrates the positive impact that a local authority can…

Australia, England & Wales, Global, Ireland, Scotland Briefing