How can local authorities use technology and data to deliver better public services and harness social media for better interaction with citizens?



Data analytics and local policy

Data analytics involves the pooling of administrative data collected by various service agencies with other data already in the public domain, often to build predictive models to support preventive interventions. Local authorities and local partners are working on various pilots and demonstration projects.

England & Wales, Global Briefing

Choosing the right electric vehicles for a local government fleet

This briefing explains the main categories and features of the different EV technologies along with their potential long-term futures and, in addition, looks at some of the ways a council can smooth the transition of their fleet to plug-in electric vehicles.

Australia Briefing

How local governments can support the transition to Electric Vehicles

This briefing explores the role of Councillors and Council staff in dealing with adoption of electric vehicles in Council fleets, and also covers the provision of fleet charging infrastructure, and planning policies related to charging infrastructure.

Australia Briefing

National Entitlement Card – Simplifying the Jigsaw

It’s been over 15 years since the National Entitlement Card (NEC) launched in December 2004 as Scotland’s national smartcard. The Digital Public Services team at the Improvement Service reflect on some of the impacts of the scheme, and how they might reduce some of its complexities going forward.

Scotland Blog Post Blog
Members & Followers

Shifting engagement online in a global pandemic

The tools needed to engage remotely are already at our disposal. The current situation requires us to focus on the first principles of stakeholder and community engagement. This briefing looks at how to approach community and stakeholder engagement during the Covid-19 pandemic.

Australia Briefing

Making it easier for people to access public services securely and to agreed standards

Digital identities are a way for people to access services electronically without the constant need to present and re-present proofs. The Digital Public Services team at the Improvement Service writes about the use of digital identities in the public sector, and what new opportunities they might bring to local authorities.

England & Wales, Scotland Blog Post Blog

Not cashless but less cash – IPPR report

The UK is becoming an increasingly cashless society. By 2028 fewer than one in ten transactions will involve cash. The digital revolution brings many benefits to consumers and businesses but, as cash declines, some people risk being financially excluded. A report from the IPPR considers the issues and policy implications.

England & Wales, Global, Scotland Briefing

Collaborating for innovation in smart cities

In a post-Brexit reality, an importance is being placed on finding new ways of collaboration between the UK and Ireland. Hannah Muirhead, International Partnerships Officer at LGiU, went to Limerick to attend Joining the Dots – an event organised in partnership with Connecting Places Catapult, the British Embassy in Dublin and Limerick City and County…

Australia, England & Wales, Global, Ireland, Scotland Blog Post Blog