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Artificial Intelligence opportunities for citizen-facing services

This essay contrasts AI implementation in New York City and Dublin. New York’s rollout of a generative AI chatbot revealed the risks of inaccurate information and the limits of disclaimers, while Dublin’s AI-powered itinerary planner highlighted the challenges of fairness, data quality and cultural representation. The key lesson is that public-facing AI tools must be developed with transparency, local context and an active role for those they aim to serve.

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