Our pamphlet on social media is creating a buzz online. It makes the argument that the use of new web technologies has a hugely valuable role to play in helping councils engage with and deliver to local communities. In the pamphlet the heads of each of our four policy centres — Local Democracy, Service Transformation, Local Sustainability and Children’s Services — look at how local authorities are using the web to deliver in their areas, what lessons we can learn and where we might be going next. Reading the essays it’s obvious that like all radical innovations the web raises questions as quickly as it answers them, but one thing at least is clear: that local government is, as it should be, at the forefront of using these new technologies to make a real difference to people’s lives. We would welcome your feedback, your ideas, and good practice in this area.