This week we explore the changing face of public service delivery in a post-performance indicator world with Jon Ainger, Director at IMPOWER. Jon talks us through their new book The Edgework Manifesto which challenges our definition of effective local public services and asks whether we are identifying the right problems. He argues that local government deals with ‘complex’ problems which have no pre-defined or replicable answer – as opposed to ‘complicated’ problems which, although difficult, can be managed through processes and blueprints. Complex problems require a new relationship between the council and citizens that moves away from the idea of customer satisfaction and towards co-production.
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LGiU Fortnightly is LGiU’s in-house podcast, bringing you the latest news from the world of local government. We update you on the key events from the past fortnight, as well as news from us and our members, so you’re always in the loop. We’re always looking for more ways to bring you the information you need in a way that works around your busy schedule – let us know what you think by tweeting us @LGiU.