England & Wales HR, workforce and communications, Technology

How we’re changing our member briefings, and why

This blog post is aimed at councillors and officers in LGiU member councils who receive our briefings service.  
Each year we do a members survey and you consistently say our briefings are excellent, value for money, and help you do your job. In our 2011 survey we asked for your thoughts on improving the service and we also talked it through with our Board, which comprises 20 member representatives. The main points were to improve ease of access so since the New Year we have started distributing our member briefings in a new way.  Our aim in doing this is to make our briefings
  • Accessible at one click of a button
  • Downloadable in PDF form
  • Formatted in a smartphone-friendly way
The results, and individual feedback, so far have been extremely encouraging.   Readership has briefings has doubled in some areas, and risen by at least 30% in all policy areas.  We are still developing the new system, so feedback (and patience) is greatly appreciated.
You can check your subscriptions and register to more policy briefings, information on events, and this blog by following this link.
Looking ahead, we will be switching to a new website in the Spring.  We are building the site mostly ourselves in WordPress.  It will incorporate the blog and replace our main website with a space that is more user friendly and collaborative. We are designing a special members area – in response to members requests – which will promote opportunities to get involved in our current projects, a horizon scanning calendar, with legislation and consultation schedules and special offers and invites for LGiU events.
?We believe that a digital-first, mobile-friendly approach to service delivery will enable us to provide?a much stronger, more efficient and more engaging relationship with our members.??If you would like any further information on the above, or if you have any comments or thoughts as we migrate to this new way of working, please contact our Partnership Manager Chris Naylor on 020 7554 2834 or email chris.naylor@lgiu.org.