Cancellations and refunds

Cancelling a booking for a open training session or paid for event

You can transfer your booking to a colleague at any time up to the session date at no additional cost. Transfer requests should be emailed to [email protected].

If a transfer is not an option for you and you need to cancel a booking the following will apply.

• Cancellations made more than 21 days before the session date will receive a full refund.
• Cancellations made between 14 and 21 days before the session date will receive a 50% refund.
• We regret that no refund can be made for cancellations made less than 14 days before the session date.
• All cancellations must be made via your website account.

Cancelling in-house training

To discuss changes to an agreed in-house training programme, including changes to delivery dates, please contact your training co-ordinator.

• Cancellations made more than 28 days (four weeks) before the first scheduled training date will not be charged.
• Cancellations made between 21 and 28 days before the first scheduled training date will be charged at 50% of the agreed total cost.
• Cancellations made between 7 and 21 days before the first scheduled training date will be charged at 75% of the agreed total cost.
• Cancellations made with less than 7 days notice will be charged 100% of the agreed cost.

Please contact [email protected] for more information.

Cancelling a free member-only event

If you booked a free place on an LGIU member-only event and are unable to attend we would appreciate it if you could let us know by cancelling your booking via your website account.