England & Wales

Roundtable – Improving Tenant Engagement


This roundtable will focus on the findings and proposals in our new report Strong Foundations – building better dialogue between tenants and landlords. Our research builds on a survey of 200 RSLs, local authorities and ALMOs, looking at the impact of long-term trends on their relationship with tenants. There was a consensus that landlords need to adapt to respond effectively to issues such as fuel poverty, direct payments, the ageing population, and energy efficiency.

The event, which will be led by LGiU Chief exec Jonathan Carr-West, will look at the practical and strategic issues involved in increasing engagement activity, including:

  • How welfare reform will affect the relationship between landlords and tenants.
  • How RSLs, ALMOs and local authorities can make better use of the resources they already have to ensure joined up, cost effective engagement
  • How landlords can increase collaboration and participation with their tenants?
  • The effectiveness of the “nudge” approach to behaviour change. Is this an appropriate and useful tool for tenant engagement?

To find out more about this event, please contact Andrew Walker, at [email protected]