England & Wales, Global, Ireland, Scotland Personal and organisational development

Online Training: Working effectively with Officers: For Elected Members


Local Authorities have always had to work with the challenges and opportunities inherent in an organisation which has both elected Members and appointed Officers. Within each of these parts organisations also have unique structures and cultures which both Officers and Members need to understand.

Added to this Authorities continue to face the challenge of increased demands and financial constraint which mean changes to fundamental ways of working. New structures, alliances and commercial ways of operating are becoming the norm meaning that a strong sense of partnership between Members and Officers is vital.

This 2.5-hour online workshop is an opportunity for Members to develop their understanding of the relationship, the ways in which they can develop their own working relationships with officers and consider how their Council as a whole can move forward.


  • Introduction and workshop objectives
  • The unique nature of Local Government Organisations
  • The role of Members, the role of officers and the challenge of the overlap
  • How much do you know about the organisational structure and the roles of officers?
  • Dealing with the challenges and developing the opportunities
  • What is a reasonable expectation of officers and what officers may reasonably expect from Elected Members
  • Building strong relationships and high levels of trust with officers
  • Working within your Authorities code of conduct understanding behavioural boundaries
  • Using social media and the impact on officers and the organisation
  • Developing a partnership and your working relationships with officers – Your next steps?
Who should attend?

This online session is aimed at Elected Members in understanding their relationship with Officers and partners and to develop their own working relationships.


Keith Crampton, Wiz Training and Development Ltd.

Keith is an experienced trainer, coach and facilitator specialising in Local Government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with Authorities of all types. His experience before forming Wiz was as a Training and Organisational Development specialist working in both Local Government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.