England & Wales, Global, Ireland, Scotland, South Africa Personal and organisational development

Online Training: Mentoring Skills

This programme has been developed for Members and Officers who are presently involved in mentoring, or who intend to be in future and would like to develop their skills and knowledge.

Programme Objectives

By the end of the session, participants will be able to:

  • Describe what mentoring is and explain why it is such an important activity
  • Explain the role of the mentor and boundaries around the role
  • Build rapport with the mentee
  • Use questioning techniques and active listening skills
  • Identify different support strategies linked to the mentee’s preferred learning style
  • Set and agree measurable objectives
  • Provide high quality feedback.


Additional Information 

This is a very practical programme that is full of tips and techniques which will enable participants to develop their mentoring skills.  Many of these skills will be transferrable to other areas of work.

Full workbooks are provided, together with copies of the PowerPoint slides.



Welcome (10 mins)

  • Programme overview
  • Introductions and personal aims

An Introduction to Mentoring (15 mins)

  • What is mentoring?  Why is it such an important activity?
  • The role of the mentor

Getting Started (15 mins)

  • The mentoring arrangement and learning contracts
  • Roles and responsibilities

Working with the Mentee (60 mins)

  • Opening a session
  • Identifying issues, questioning techniques and listening
  • Coaching techniques
  • Setting measurable objectives
  • Reviews and providing feedback
  • The end of the relationship

Programme Review (10 mins)

  • Key learning points
  • Feedback
  • Close.


Who should attend?

This is workshop is aimed at elected members and officers who are interested in mentoring colleagues and develop their skills and knowledge in this area.


Miranda Smythe

Miranda has 30 years’ experience in helping organisations (mainly local government) to identify learning gaps, and to develop tailored, creative and relevant strategies for meeting these needs with a view of helping them meet their objectives.  Miranda is also a Local Government Information Unit (LGIU) Associate Trainer and has been involved in developing bespoke programmes for Councillors including speed reading and personal safety.

In addition to her formal role, Miranda is also very involved in local community development activities, providing mental health awareness sessions for many not-for-profit organisations.  She is Chair of a local homelessness charity and has been instrumental in developing and facilitating community leadership initiatives in Bedfordshire and Hertfordshire.