England & Wales, Global, Ireland, Scotland Personal and organisational development

Online Training: Managing Conflict

The ability to manage conflict is an important skill for Councillors and this session will provide delegates with some ideas on how to defuse challenging situations.

The session will enable participants to:

  • Identify some of the key underpinning motivators of behaviour
  • Recognise early warning signs
  • Avoid accelerating situations
  • Use de-escalation techniques
  • Stand their ground graceful
  • Find win/win solutions.

Each delegate will receive a comprehensive handout.

This session is complemented by the “Personal Safety” programme, which focuses on tips and techniques for Councillors to improve their personal safety.

Programme

10 minsWelcome

  • Programme objectives
  • Personal introductions
10 minsWhat Drives Behaviour?

  • Behavioural motivations
35 minsThe Anger Graph

  • Stimulation and escalation
  • Avoid escalating situations
  • Using calming techniques
20 minsStanding our Ground 

  • Standing our ground gracefully
  • Finding a way forward
  • Avoiding the secondary argument
  • Signposting, complaints and appeals procedures
5 minsSession Review

  • Summary, key learning points, feedback and close.

 

Who should attend?

The ability to manage conflict is an important skill for Councillors and this session will provide delegates with some ideas on how to defuse challenging situations.

Speakers:

Miranda Smythe

Miranda has 30 years’ experience in helping organisations (mainly local government) to identify learning gaps, and to develop tailored, creative and relevant strategies for meeting these needs with a view of helping them meet their objectives.  Miranda is also a Local Government Information Unit (LGIU) Associate Trainer and has been involved in developing bespoke programmes for Councillors including speed reading and personal safety.

In addition to her formal role, Miranda is also very involved in local community development activities, providing mental health awareness sessions for many not-for-profit organisations.  She is Chair of a local homelessness charity and has been instrumental in developing and facilitating community leadership initiatives in Bedfordshire and Hertfordshire.