England & Wales, Global, Ireland, Scotland, South Africa HR, workforce and communications, Personal and organisational development

Online Training: Management Fundamentals: Developing as a Manager or Team Leader post Lockdown


This programme is an innovative way to equip your cohort of Managers (from Team Leader to Service Manager level) with a thorough but concise overview of the knowledge, and skills needed as a foundation for the role. It concentrates on six fundamental principles which form the foundation for good management practice in Local Government. The programme reflects the challenges organisations have faced because of COVID-19 and the implications for those managing others, often with significant home working. This new context for managing will run through all of the content with opportunities to discuss experiences and lessons already learnt.

The programme consists of 6 x 2 ½ hour, interactive online modules (2 modules per day) spread over a month. Each module provides input on the key principles and useful models and principles as well as opportunities to reflect, self assess and work together.

As the programme provides a foundation participating managers can develop a personal development plan incorporating other specialised workshops that form part of your overall programme.

Some minimal pre course work and between workshop activities are required to complete the programme which should amount to around 2 hours in total. It is expected that participants line managers will provide feedback and support. In addition, participants will be asked to complete a short assignment at the end of the workshops which pulls together the learning.

Between workshop online and telephone support will be provided.

Successful completion of all aspects of the programme will be certificated and is CPD accredited.


Managers completing the workshop will:

  • Improve their own management performance and the performance of the team
  • Understand and be able to adapt their approach to suit agile and remote working
  • Motivate through positive management behaviour
  • Build stronger more effective relationships within their team and beyond
  • Lead and contribute to a healthy and resilient team
  • Demonstrate confidence in undertaking their management role
  • Have established a foundation for further personal development
  • Be better equipped to achieve their objectives.



The Six Management Fundamentals

DAY 1: 5 October 2022: 10:00-16:00 (1-hour lunch break included)

Introduction and Personal Learning Objectives

Fundamental 1. – Understanding the Role (10:00-12:30)


  • Clarifying the manager’s role and responsibilities
  • Balancing the requirements of being a manager and other demands
  • Considering task, team and individual requirements
  • Identifying the characteristics of effective managers
  • Using feedback and self-assessment to compare current capability against these factors. 

Fundamental 2. – An Ability to Choose Style and Approach (13:30-16:00)


  • The implications of COVID-19 on style and approach particularly in relation to home and agile working
  • How is working differently affecting you?
  • Understanding your preferences and management drivers
  • Understanding others needs and the need of the situation
  • Using the Situational Leadership model.


DAY 2: 19 October 2022: 10:00-16:00 (1-hour lunch break included)

Fundamental 3. – Motivate Through Your Behaviour (10:00-12:30)


  • How are you perceived?
  • Making behavioural choices to maximise your personal impact
  • Overcoming the challenges of remote communication to maintain impact and motivation
  • Developing Emotional Intelligence as a manager to recognise stress and anxiety
  • Understanding what really motivates and creating those conditions
  • An assertive but fair and empathetic approach
  • Maintaining engagement through the PDR process.


Fundamental 4. – Organise Yourself and Your Team (13:30-16:00)


  • Ensuring clear direction and maintaining a sense of team when working remotely
  • Impact of your organisation on the team
  • Prioritising and balancing your time, managing your online availability for the team
  • Ensuring team communication generally and when homeworking
  • Managing issues within the team
  • Delegating effectively and developing peoples capability through coaching and mentoring.


DAY 3: 10 November 2022: 10:00-16:00 (1-hour lunch break included)

Fundamental 5. – Managing Performance Both in the Workplace and Remotely (10:00-12:30)


  • What makes managing people remotely different?
  • Providing a framework using the Demands, Constraints and choices model
  • Establishing expectations and focusing on outcomes
  • Building trust into the virtual work environment
  • Addressing issues as they arise and having the difficult conversations
  • Providing constructive feedback
  • The links with the Council’s formal processes
  • Making the best use of the PDR process.


Fundamental 6. – The Managers Role in Maintaining Wellbeing and Building Resilience (13:30-16:00)


  • Becoming more knowledgeable about wellbeing and resilience
  • What part can the manger play and understanding the boundaries
  • Signposting to help and support
  • Noticing behaviour changes and supporting people who may be struggling
  • Building supportive relationships throughout your team
  • Looking after yourself.


Upon completion, delegates will receive CPD Certification.






Who should attend?

These workshops are for Managers (Team Leader to Service Managers) who want to develop and improve their management skills.


Keith Crampton, LGiU Associate Trainer

Keith is an experienced trainer, coach and facilitator specialising in local government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with authorities of all types. His experience before forming Wiz was as a training and organisational development specialist working in both local government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.