England & Wales, Global, Ireland, Scotland, South Africa HR, workforce and communications, Personal and organisational development

Online Training: Developing an Organisational Culture to suit future operating models


Introduction to the Workshop

The pandemic and the challenges it has created in terms of service delivery and staff wellbeing has rightly been the focus over the last year. But as Authorities emerge from this facing pre-existing and new financial pressure there will still be a need to weave a broader financial awareness into organisational culture. Communicating and engaging with people about what this means in a Local Authority context, considering social value, cost awareness and ways to maximise income.

This will go to the heart of any major transformation programme as will developing existing and new dynamic skills enabling the delivery of your Council or organisations priorities in a value-driven way.

What does that mean in practice in terms of shaping organisational culture, management style and individual skills? Is the organisation espousing the need for new ways of thinking but at the same time putting barriers in the way?

This workshop provides a foundation of understanding about what this new or evolving culture may mean in practice and the options available. It is an interactive opportunity to consider the kind of culture that needs to be developed and the ‘cross over’ commercial skills required.


Key Outcomes

  • A clear understanding of organisational culture, what it means and the implications for your organisation
  • A chance to explore the development of an organisational culture and leadership behaviour appropriate for the challenges of an evolving organisation post-pandemic.
  • Generating ideas to energise the process and to put cultural development at the heart of any organisational change.



09.30   Welcome and Introduction – Clarifying workshop and individual goals

09.45   Understanding Organisational Culture – Developing a shared understanding and giving people a voice through employee engagement

10.15   Linking culture to Council priorities, vision and values

10.30   What are the drivers of cultural change – New operating models, a commercial approach, digital transformation, hybrid working

11.00   Break

11.15   Creating a culture that encourages rather than blocks and stifles,

Re-visiting a focus on ‘customer service’

11.45   A creative, commercial approach to solving strategic or operational problems

12.15   Organisational and personal actions and next steps

12:30  Close.


Who should attend?

The workshop is intended for those looking to develop organisational responses to the challenges faced by the Authority. It is useful for those with strategic roles in organisational change and policy making.


Keith Crampton

Keith is an experienced trainer, coach and facilitator specialising in Local Government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with Authorities of all types. His experience before forming Wiz was as a Training and Organisational Development specialist working in both Local Government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.