Personal and organisational development

Online Training: Building Confidence

This two-hour session has been developed for elected members and officers who feel they would benefit from developing their personal level of confidence.

Featuring a range of topics and ideas including tips for presenting a positive image, the session is suitable for anyone who is keen to learn new ways of thinking and behaving.

Programme Outlines

By the end of the session, delegates will be able to:

  • Improve personal levels of confidence by developing positive thinking processes
  • Choose confidence language
  • Use positive non-verbal body language
  • Project a confident tone of voice
  • Remain confident in tricky situations.

Additional Information: 

Full copies of handouts and slides will be provided to all delegates.



Welcome and Introductions (10 mins)

  • Session outline
  • Personal aims

An Introduction to Confidence (15 mins)

  • What is confidence?
  • Why do some people appear more confident than others?
  • What influences our levels of confidence?

The Internal Dialogue (15 mins)

  • Tapes and self-limiting beliefs
  • The behaviour stimulus
  • Power of affirmations

Confidence and Congruence (45 mins)

  • Non-verbal behaviour
  • Voice and tonality
  • Personal presentation
  • Choice of language

Confidence under Challenge (25 mins)

  • Tips for standing our ground gracefully
  • Managing leakage and displacement

Programme Review (10 mins)

  • Key learning points
  • Evaluation and close.


Who should attend?

This is session is aimed at both officers and elected members who would benefit with skills and practical steps on improving their personal level of confidence.


Miranda Smythe

Miranda has 30 years’ experience in helping organisations (mainly local government) to identify learning gaps, and to develop tailored, creative and relevant strategies for meeting these needs with a view of helping them meet their objectives.  Miranda is also a Local Government Information Unit (LGIU) Associate Trainer and has been involved in developing bespoke programmes for Councillors including speed reading and personal safety.

In addition to her formal role, Miranda is also very involved in local community development activities, providing mental health awareness sessions for many not-for-profit organisations.  She is Chair of a local homelessness charity and has been instrumental in developing and facilitating community leadership initiatives in Bedfordshire and Hertfordshire.