This modular programme has been developed for Councillors who want to develop more advanced interpersonal skills to enable them to gain more positive outcomes when working with people.
Whilst each module is self-sufficient, pulled together into one programme this is a concentrated and powerful personal development activity which will ensure that participants are confident and competent in the communication elements of their role.
In its entirety, the three modules of this programme will deliver interpersonal improvements in the areas of:
- Rapport building
- Listening and questioning technique
- Non-verbal behaviour
- Communication style and approaches
- Assertiveness techniques
- Influencing and negotiating
- Conflict resolution and mediation.
Each module lasts for 2 hours and includes a variety of learning methods which include:
- Group discussion
- Exercises and case studies
- Paired work and small group activities
- Tutor input
Comprehensive workbooks are provided and a certificate of completion for each module will be awarded.
Module 1: Advanced Communication Skills:
4 November 2020: 14:00-16:00
This is a highly participative and engaging session that will reinforce some of the existing skills that delegates have learnt, and add value through the introduction of new elements including:
- Understanding our own communication preferences
- Matching and mirroring techniques
- Fast rapport building strategies
- Chunking – how to change the level at which a person processes information
- Advanced questioning skills
- Enhanced listening skills
- Non-verbal behaviour
- Communication predicates
- Making use of powerful language
Module 2: The Persuasive Councillor:
11 November 2020: 14:00-16:00
In this module, we will be exploring the skills associated with persuading and influencing – a key skill that Councillors use every day as part of their role.
Highlights of this session will include:
- The 4P’s of Persuasion
- How to put a proposition
- Negotiating techniques
- Overcoming objections
- Developing a win-win outcome
- Deadlock and negotiation breakdowns.
Module 3: Conflict Resolution and Mediation:
18 November 2020: 14:00-16:00
Conflict can be hard to manage and this session has been developed to provide Councillors with strategies for defusing difficult situations, and ideas for unpicking the positions that individuals may adopt.
Key learning points from the session will include:
- Identifying what the conflict is about
- Understanding behavioural motivations
- Distraction techniques
- How to stand one’s ground gracefully
- Using mediation skills between unhappy parties.