England & Wales, Global, Ireland, Scotland Personal and organisational development

Online Training: An Introduction to Transactional Analysis


This two-hour session has been developed for officers and elected members who want to develop their knowledge and understanding of communication.  Built around the Parent – Adult – Child model, this is a useful programme for those who manage tricky conversations with colleagues and members of the public.


Programme Outlines

By the end of the session, delegates will be able to:

  • Explain the principles of Transactional Analysis
  • Identify Parent – Adult – Child behaviours
  • Use straight transactions to build rapport and maintain position
  • Identify crossed and hidden transactions.


Additional Information: 

This is a very practical programme which will teach delegates new strategies for approaching communications.

Delegates will be asked to complete a communication style questionnaire during the session.



Welcome and Introductions (10 mins)

  • Session outline
  • Personal aims

An Introduction to Transactional Analysis  (TA) (10 mins)

  • History and evolution
  • Key principles of TA

Questionnaire – Communication Style (10 mins)

P – A – C (30 mins)

  • Explanation of Parent – Adult – Child ego states
  • Review of questionnaire

Transaction Styles (30 mins)

  • Understanding crossed and complimentary transactions
  • Avoiding being hooked into hidden transactions

TA in Practise (20 mins)

  • Tips and techniques for using TA to improve relationships

Programme Review (10 mins)

  • Key learning points
  • Evaluation and close.



Miranda Smythe

Miranda has 30 years’ experience in helping organisations (mainly local government) to identify learning gaps, and to develop tailored, creative and relevant strategies for meeting these needs with a view of helping them meet their objectives.  Miranda is also a Local Government Information Unit (LGIU) Associate Trainer and has been involved in developing bespoke programmes for Councillors including speed reading and personal safety.

In addition to her formal role, Miranda is also very involved in local community development activities, providing mental health awareness sessions for many not-for-profit organisations.  She is Chair of a local homelessness charity and has been instrumental in developing and facilitating community leadership initiatives in Bedfordshire and Hertfordshire.

Who should attend?

This online session is ideal for officers and members who want to develop their knowledge and understanding of communication.