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England & Wales, Global, Ireland, Scotland Personal and organisational development

Online Training: Advanced Problem-solving

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The workshop is intended to provide a comprehensive understanding of approaches to problem-solving and some of the techniques that can be applied. It is aimed at all those involved in identifying and addressing complex problems and decisions and is an interactive workshop with plenty of opportunities to discuss the practical application of the tools in Local Government and related organisations.

Learning Content & Outcomes:

  • Clarifying the problem – The 5 ‘whys’ and the use of Affinity diagrams
  • ‘Chunking up’ to the real problem
  • The Fishbone cause and effect diagram
  • Understand the difference between ‘tame’ and ‘wicked’ problems – The role of creativity
  • Process mapping to identify issues
  • Applying a process (the Simplex and DMAIC approach)
  • Testing solutions – Systems Thinking, De Bono’s Six Thinking Hats and Hypothesis Trees.

 

 

 

 

Speakers:

Keith Crampton

Keith is an experienced trainer, coach and facilitator specialising in Local Government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with Authorities of all types. His experience before forming Wiz was as a Training and Organisational Development specialist working in both Local Government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.

Who should attend?

The workshop is aimed at officers, managers and elected members involved in identifying and addressing complex problems and decisions and to provide a comprehensive understanding of approaches to problem-solving and some of the techniques that can be applied.




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