England & Wales, Global, Ireland, Scotland, South Africa HR, workforce and communications, Personal and organisational development

Managing Conflict at Work (including post lockdown implications)


Delivered online using Zoom 10:00 – 13.00 (with break)

The extended period of lockdown and homeworking has inevitably impacted on people’s mental wellbeing and their relationship with work and often their colleagues. As we move into a new phase of blended working arrangements conflicts created by these factors and in some cases by the return to working in the office will need to be carefully and sensitively handled whilst maintaining the performance of the organisation.

This may mean increased cases coming to HR teams as well as the need to develop the skills of managers in enabling positive working environments to prevent issues arising and strategies and skill in resolving them when they do.

This workshop is intended to develop an understanding of how conflicts arise and develop and what practical steps can be taken to resolve them quickly and confidently.

Outline Programme

  • Welcome and personal goals
  • Understanding the sources of conflict
  • Conflict as a team development positive if handled well
  • How conflicts develop and come to resolution
  • Creating a culture that supports conflict resolution
  • Strategies for resolving conflict
  • The relationship with managing conduct and capability
  • Types of interventions and resources required
  • Managers toolkit for creating a positive working environment both in the office and online.


Who should attend?

Human Resources and Organisational Development professionals that are seeing an increase in workplace conflict and want to reflect on how they can support Managers.

Managers who wish to develop their own skills in this area.


Keith Crampton, LGiU Associate

Keith is an experienced trainer, coach and facilitator specialising in Local Government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with Authorities of all types. His experience before forming Wiz was as a Training and Organisational Development specialist working in both Local Government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.