England & Wales

GlobalNet21 and LGiU seminar: Listening to our Neighbourhood

Event run in association with GlobalNet
Event run in association with GlobalNet

This seminar, run with GlobalNet21, will consider how the digital age has enhanced communication so that listening can be pro active and two-way. It will look at engagement and how local authorities can use both online and offline engagement to achieve practical results.

Effective commissioning and service delivery requires real engagement between councils and the communities and front line workers involved in using and delivering services. This seminar, with a keynote address from Helen Jones MP, Shadow Local Government Minister, will examine the importance of listening and qualitative feedback. We will look at some innovative projects that utilise cloud sourcing, mobile phones and video diaries as well as conventional face to face meetings to help give a voice to marginalised and vulnerable groups and provide instant contact between front line workers and managers.


12:30 Coffee and registration

13:00 Introduction to seminar; Francis Sealey, GlobalNet21 and Alan Waters, Learning and Development Manager, LGiU

13:10 Changing Our Culture: the importance of listening; keynote address Helen Jones MP, Shadow Local Government Minister

13:25 Questions to Helen Jones MP

13:45 Listening – both online and off; Cllr Bambos Charalambous on how a conventional forum can be created for active listening based on his experience of working with homeless people; and Anthony Carpen an advisor to government and local authorities will illustrate how social media can be used to influence central and local government committees

14:15 Questions and discussion

14:30 Coffee

14:45 Introduction to case studies; Francis Sealey

14:50 Case study: Peter Thomond, Clever Together, about an online tool that crowd sources employee or community opinion

15:10 Case study: Vicki Fitzgerald of Gateway Family Services on a phone app that empowers front line workers and allows instant feedback to managers and decision makers

15:30 Questions and discussion

15:50 Digital listening; Sergio Lopez Figueroa, Big Bang Lab on the value of digital tools to enable active listening and offer a forum to marginalised voices

16:10 Questions

16:25 Feedback

16:45 Close

This programme is correct at the time of publication but maybe altered to reflect speaker changes that are beyond our control

  • Helen Jones MP, Shadow Local Government Minister
  • Cllr Bambos Charalambous
  • Anthony Carpen
  • Peter Thomond, Clever Together
  • Vicki Fitzgerald, Gateway Family Services
  • Sergio Lopez Figueroa, Big Bang Lab
Who should attend?
  • Councillors and officers whose roles community engagement and partnership working.
  • Councillors and officers who have an interest in community engagement through social media.