England & Wales, Global, Ireland, Scotland Personal and organisational development

Online Training: Developing Personal Assertiveness


The session is ideal for delegates who want to learn how to stand their ground gracefully and who want to feel more in control of their own destiny.

Whilst the workshop focusses on some of the underpinning theories around assertion, the session also introduces practical strategies which will enable participants to develop and improve relationships at work.


Programme Objectives 

By the end of the session, participants will be able to:

  • Recognise assertive and non-assertive behaviours
  • Explain how behavioural patterns develop
  • Demonstrate confidence through choice of language, tone and non-verbal behaviour
  • Manage positive and critical feedback.

Additional information

Delegates will receive a copy of a workbook plus PowerPoint slides from the session.



Welcome (10 mins)

  • Introductions
  • Overview of session and programme and personal objectives

What is Assertiveness? (25 mins)

  • Defining behaviours
  • Why we have the behaviours that we have
  • Defining different behaviours

Language, Non-Verbal Behaviour and Tonality (40 mins)

  • Learning assertiveness language patterns
  • Non-verbal behaviour and confident body language
  • Voice and tonality

Learning new behaviours (35 mins)

  • Asking for what you want
  • Managing praise and criticism
  • How to stand your ground

Session summary (10 mins)

  • Feedback and review
  • Evaluation and close.



Keith Crampton, Wiz Training and Development Ltd.

Keith is an experienced trainer, coach and facilitator specialising in Local Government but with experience in private sector organisations as well as charities. Specialising in organisational and culture change Keith has worked with Authorities of all types. His experience before forming Wiz was as a Training and Organisational Development specialist working in both Local Government and the NHS. He brings an enthusiastic and engaging approach coupled with a focus on achieving real improvements in individual and organisational performance.

Who should attend?

This session is aimed at members and officers who wants to develop their confidence and assertiveness.