This programme is essential for elected members who chair meetings. It is ideal for those who need to develop their skills – either as chair or as a participant of formal and informal meetings. The course will help delegates understand the factors that go to make an effective meeting, including: preparation; questioning; listening; summarising skills; and the importance of body language. In these very challenging and difficult times for local councils and councillors, particular attention is paid to the strategies that can be used to resolve tense situations and potential conflict at meetings.
The seminar will be very interactive with opportunities for delegates to develop their skills through a range of practical activities.
By the end of the seminar delegates will be able to:
- identify techniques and strategies for different types of meetings and situations.
- control and chair meetings appropriately and in a time-effective manner
- handle conflict in a confident and constructive way.
10:00 Registration and refreshments
10.30 Welcome and Introduction
10.40 Preparation and Planning for meetings
11.15 Qualities and skills required for chairing a successful meeting
13.15 Chairing and conflict resolution: strategies to tackle tense and difficult situations?
14.45 Checklist of key points