England & Wales, Ireland, Scotland HR, workforce and communications, Personal and organisational development

Communicating in a crisis


This course is part of the LGIU Build your own curriculum programme. Buy 2 courses in the programme and get the third for free (plus earn an LGIU certificate of completion). Purchase your 3-pack here


Crisis in local government is not new and often they can happen when you least expect them. This practical workshop will help you respond when a crisis strikes — particularly through your council’s communications team.

Key outcomes

  • Awareness of the reputational risks for your organisation
  • Understand what to expect when crisis strikes
  • Create your own crisis communications plan

Who should attend

This course will be relevant to both councillors and officers involved in using social media, comms or community engagement for their organisation and those that wish to wish to develop their skills in this area. Elected members will also benefit whether coming from a ward perspective or as a cabinet member and policymaker in order to get your message out there!

Your LGIU Trainer

Cllr Rachel Eden has been an elected member of a Unitary Authority since 2010, having served in a range of roles including the opposition, cabinet member, committee chair and is the former mayor of Reading Council. As an experienced trainer, she specialises in finance, management and social media and is a qualified management accountant. Rachel delivers training to individuals and groups ranging from employees of multinational corporations to volunteers at small charities.
Malcolm Powers is a former Councillor and Cabinet Member in a Unitary Authority. He has over fifteen years experience delivering training to local government members and community campaigners. He specialises in communications at all levels and stakeholder engagement.

What others are saying about LGIU training

“The breakout sessions with my colleagues were especially helpful as well as the handouts on the situational leadership model.”

– Bethan, from Cardiff