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Summary

This briefing summarises the NAO Universal Credit update, published on 26 November 2014, highlights progress made since the Universal Credit reset. In particular, it examines how the DWP has: developed realistic and agreed plans; set out a clear long-term operating model for services and IT development; designed short-term services to inform and prepare for full roll-out, and improved programme management and oversight of the programme, its culture of ‘good news’ reporting, and control of suppliers.

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